Last updated: 21 August 2026
These govern subscribing, paying and ending a subscription. Using the service is governed by the terms of use. The service is sold to businesses only.
These terms govern the sale of subscriptions to Quiet Guard by Alexandre Ribes, the Publisher, to any person or company subscribing, the Client.
They do not govern use of the service itself, which is governed by the terms of use. The two documents complement each other and apply together.
The service is offered exclusively to professionals acting for the purposes of their commercial, industrial, craft or professional activity. By subscribing, the Client states that it acts in a professional capacity and provides a valid business identifier.
Being strictly business to business, the contract falls outside the French consumer provisions on the right of withdrawal, consumer mediation and tacit renewal. The Publisher has accordingly not appointed a consumer mediator.
The contract is made up of the following documents. Where they conflict, they apply in this descending order.
The service is offered under several plans, whose detail, quotas and features are set out on the pricing page on the day of subscription.
A free plan may be offered. It gives rise to no payment and, unless stated otherwise, carries no service level commitment and no priority support.
Prices are stated in euros and exclusive of tax. Applicable VAT is added at checkout, according to the Client's own tax status and country of establishment.
The Publisher may change its prices. An increase is notified at least thirty days before it takes effect and applies only from the following renewal. The Client may terminate before that date at no cost.
A discount granted to a Client, in particular through a promotional code, applies only to the period it covers and creates no acquired right for later ones.
Subscription happens online. Before confirming, the Client is shown the detail of the order, its price, and the means of correcting an input error.
Payment is by card through our payment provider. The Publisher never has access to the full card number.
The first payment falls due on subscription, the following ones at each renewal date. Invoices are made available in the account's billing area.
Under articles L441-10 and D441-5 of the French Commercial Code, late payment carries, by operation of law, interest at the rate applied by the European Central Bank to its most recent refinancing operation plus ten points, together with a fixed recovery indemnity of 40 euros.
The Publisher nonetheless favours suspending the service over pursuing recovery, on the terms of the next article. Not enforcing those charges is not a waiver of them.
If a charge fails, the service is suspended for as long as the payment provider keeps retrying.
The suspension covers ingestion of new data, alerts, availability probes and dependency scans. The dashboard stays available, the data already collected stays readable, and the export stays available: nothing is deleted because of the suspension.
If payment does not go through by the end of those attempts, the subscription ends and the account returns to the free plan, with that plan's quotas and retention period.
The subscription runs for a monthly or yearly period and renews automatically for an identical period unless terminated.
The Client may terminate at any time from its billing area, without giving a reason. Termination takes effect at the end of the current period; sums already paid for that period remain due and are not refunded pro rata.
The Client may also close its account from its team settings. Closing stops the subscription at the end of the current period, so no further period is billed, and carries the deletion set out in article 13.
The Publisher may terminate on thirty days' notice. It may terminate without notice in the event of a serious breach by the Client, in particular a use contrary to the terms of use, after a formal notice left unanswered for eight days, except where the breach makes waiting impossible.
A free trial may be offered to new accounts. It requires no payment method and never turns into a paid subscription without a positive act by the Client.
The Publisher may change its duration or conditions for the future. A trial already running is unaffected.
The contract being concluded between professionals, the right of withdrawal under articles L221-18 and following of the French Consumer Code does not apply.
The free trial lets the Client try the service before any payment, which serves the same purpose in practice.
The Publisher owes a duty of best efforts. It guarantees neither a given availability rate nor the detection of every error, vulnerability or outage affecting the Client's applications, unless a service level commitment is subscribed separately and in writing.
The service is provided as is. The Publisher does not warrant that it will meet a particular need of the Client, nor that it will run without interruption or error.
These exclusions apply within the limits the law allows and do not touch the essential obligations of the contract.
The Publisher's liability is limited to direct and foreseeable loss. It shall not exceed, for all claims combined arising in one contract year, the total sums actually paid by the Client over the twelve months preceding the triggering event.
Indirect loss is excluded, in particular loss of business, loss of revenue, loss of the Client's data on its own systems, loss of customers and damage to reputation.
These limits do not apply in the event of wilful misconduct, gross negligence, personal injury, or where the law forbids them.
The Client may consult, export and delete its data at any time during the contract. The export is available from the team settings, without asking us: it produces a ZIP archive holding one CSV file per table, kept on the Publisher's servers and reached through a private link sent by email. It carries no content sealed by end to end encryption, which the Publisher cannot read, and no credential.
When the contract ends, monitoring data is deleted according to the retention period of the Client's plan and, in any event, no later than sixty days after the account is closed. What happens to personal data is governed by the data processing agreement.
Closure is requested from the team settings and takes effect at the end of the period already committed to, with a minimum notice of seven days meant to leave time to change one's mind and to take a copy. It can be called off until that date, after which the deletion is carried out and is final.
Neither party is liable for a failure caused by an event of force majeure within the meaning of article 1218 of the French Civil Code, including a prolonged failure of a hosting, network or payment provider.
If the impediment lasts more than thirty days, either party may terminate by written notice, without compensation.
The Client may not assign the contract without the Publisher's prior written consent.
The Publisher may assign the contract in a merger, a contribution or a sale of its business, provided the assignee takes on all of its obligations. The Client is informed and may terminate at no cost within thirty days.
Any notice under the contract is validly given by email: to the Publisher at legal@quietsystems.dev, to the Client at the address of its team owner as recorded in the service.
It is for the Client to keep that address current. A notice is deemed received on the working day following its dispatch.
The Publisher may amend these terms. Any substantial change is notified to the Client at least thirty days before it takes effect.
Continuing to use the service after that date constitutes acceptance. A Client who refuses may terminate at no cost before it takes effect. A change required by a change in applicable law takes effect when that law does.
If a provision of these terms is held void or unenforceable, the others remain in force and the provision concerned is replaced by the closest one the law allows.
These terms, together with the documents listed in article 2, express the whole of the parties' agreement on their subject and replace any earlier exchange.
A party's failure to rely on a breach is not a waiver of its right to rely on it later.
The provisions on confidentiality, intellectual property, liability, exit, data protection and governing law survive the end of the contract for their own duration.
These terms are governed by French law.
The parties will try to settle any dispute amicably. Failing agreement within thirty days of a written claim, any dispute falls within the exclusive jurisdiction of the courts of the Publisher's registered office, including where there are several defendants or third party proceedings. This clause is agreed between professionals.